| PC
Support Services |
| Category |
Services
offered |
Why
|
Frequency |
| Configuration |
Windows Updates |
To ensure that user operating
system is up to date on the latest patches. |
Synchronizing with Microsoft-Whenever
user logs on to Clean Machine |
| Installation and configuration
of Anti-Virus Client |
Keep your computer and files
safe from viruses |
First time after user registration
and whenever version change in the software |
| Installation and configuration
of Anti spywares client |
To remove Trojans and system
monitors, as they affect User PC and privacy |
First time after user registration
and whenever version change in the software |
| Configuring Windows Firewall |
|
First time after user registration |
| Updating Anti-Virus Definitions |
Keep your computer and files
safe from new viruses |
As and when new
definitions are released |
| Updating Anti-spywares Definitions |
To remove Trojans and system
monitors, as the affect User PC and privacy |
As and when new
definitions are released |
| Spyware detection and removal |
To run an audit on User machine
to determine vulnerability to spyware and
removal of spywares |
monthly |
| Virus detection
and Removal |
To run an audit on your machine
to determine vulnerability to Virus and removal
of Virus |
monthly |
| Ensuring the file integrity
using Microsoft tools |
To avoid the file corruption |
monthly |
| Running the disk defragmenter |
Consolidates free space and
makes it less likely that new files will be
fragmented which can slow down user PC and
cause system issues |
monthly |
| Removing unnecessary processes |
Removing unwanted processes
which slows down the PC |
monthly |
| Evaluating RAM & CPU usage |
Evaluating RAM & CPU usage
for recommending higher hardware |
Periodically |
| |
| Privacy |
Privacy settings configuration
in web browser |
To block third party cookies
that do not have a compact privacy policy
|
First Time set to medium. Can
be determined by customer by contacting your
concierge |
| Pornography filter settings
in web browser |
Configuring browser such that
the pornography site will not be opened |
First Time
Can also be determined by customer by contacting
your concierge
|
| |
| Reports |
Diagnostic report
& recommendations |
Cleanup reports and recommendations
for User understanding |
monthly |
