How it works

For $19.95 per month a consumer gets their very own PC concierge, based in India. Our technicians are college graduates, or equivalent, and certified technicians. The PC owner only has to leave their PC on and connected to the internet through their internet provider on a designated evening once per month. The PC Concierge then scans for adware, spyware, and viruses; removes the offending programs; and leaves a report for the customer. Some minimal setup time is required and the PC owner is reminded about the monthly service periodically before the service. There is no need for you to be present or to log-on to any website. We expect most of the work to be done during US night time hours.

During the first visit the concierge will audit your system and remove an initial set of spyware. After this you'll receive a report on things that may be considered spyware but you may want to keep (screensavers and things of this sort). Clean Machine will regularly update your tool chest of anti-spyware tools as well. We also provide other key services to keep your applications updated, as well as figuring out and anticipating new threats to keep you free of problems in the future.

Clean Machine Remote Spyware Removal Process

• First contact: Upon registration on the Web site, a small client application is installed on the customer’s computer. It helps us know where to find your PC. We set up admin rights as well.

• Ongoing remote support: Just leave your machine on. No need to connect to a website or be present. A little client application on customer PC lets Clean Machine technician log on remotely.

• Report: We will send you a report every two weeks on how your machine is performing, including recommendations and the types of viruses and spyware that we removed. We will also inform you of applications that may be considered spyware that you have downloaded and want to keep. The service is then customized to your preferences.